Kent Book Company

Please use this page for help and site usage tips 

If you have a query please email us on : enquiries@kbc.eu.com

You can also download a PDF version of 'The KBC Website Guide' which is a comprehensive user guide for the site.

Our site is optimized for use at screen resolutions of 1024 x 768 and above

Creating an Account

*Search Tips*

Ordering

Prices/Discounts

Credit/Debit Card Ordering

Cancelling

Delivery

Returns

Back Orders

Add a Review

Security

Contact Us

General Usage

Nearly all ISBNs (except in the shopping basket) can be 'clicked' on to obtain detailed bibliographic data and jacket images if available. Certain other fields have been enabled as 'clickable' hyperlinks to other pages, data, and functions, they are usually a lighter blue colour, like this (apart from the promotions area on the home page). Move your mouse over highlighted words and if they change to 'underlined' they can be clicked on for further information. For example clicking on the author name in the 'bestsellers' page will generate a search for titles by that author.

1. Creating an Account

The first time you visit our site you will need to register in order to search for or order any publication. Only bona fide Schools, Libraries and recognised Educational establishments and businesses are able to use the site. KBC Books offers significant trade discounts to valid customers within the educational community and requires that all registrations be authorised by us before access to the site is approved. You will need to enter your personal information – name, address, institution/organization, phone, email address, username and password. 1st line of address, postcode, phone number and an email address are *required* fields. Please note it is very helpful to provide details of your organization wherever possible to help with our verification process.

The registration/authorisation process will be completed as soon as possible within KBC's normal working hours (0900 - 1700, Monday - Friday, excluding UK bank holidays) but may take up to 24 hours to complete. After authorization by our customer services team we will email you to confirm your username and password. When you next return to the site, you will only need to enter your username and password.

Important : please remember that your email address must be valid, otherwise you will fail to receive order confirmation messages and other important communications.

Your account details may be updated at any time by clicking on the 'Change your details' link on the Home page, and entering the corrected fields.

 2. Search Tips

 Basic Search

Enter an Author and/or Title or Title keywords, or ISBN/barcode to search for a book. Author and Title entries will also provide a "keyword" text search, as well as standard full title search- for example, entering "harry potter goblet" will result in hits for all titles containing "harry", "potter", and "goblet". The Title search will search the Title/Subtitle and Series fields for any words entered.

The wildcard '*' character may be used to widen the possible search results, e.g. entering 'carp*' will return hits for 'carp', 'carpet', 'carpenter' etc.

Note: The default Availability filter for simple search is to return a list of any 'In Print' or 'Not Yet Publshed' Titles. To search for 'Out of Print' or other Availability codes, use Advanced Search.

Each search may produce up to 500+ search results. Search results greater than 100 items are fairly unmanageable to sift through, and we would recommend narrowing the search criteria with additional keywords.

 Advanced Search Terms

• Availability field: allows you to narrow the search to out of print, in print or new titles

• Publisher: filters by publisher/imprint name, for example, "Heinemann"

• Educational Purpose: finds titles coded by Nielsen as, for example, "National Curriculum Key Stage 1"

• Publication Date: finds titles published in the last/next week/month/3 months (default is all dates)

• Description/Keywords: allows you to broaden your search by looking for keyword text anywhere in our bibliographic database- eg Title, Description, Author,  etc.

• Format: is particularly useful if you are looking for e-learning materials such as CD-Roms, DVD or audio material

• BIC Subject code allows filtering of results by relevant BIC subject/genre classifications.
  BIC codes with a stem of 'Y' (Childrens) are further expanded to provide precise targetting.

• Sort by ISBN, Title or Price to view the result list in your preferred sequence

Each advanced search will produce a maximum of 500 search results, and may take a while to complete for a complex query against our full bibliographic data. Search results can be reduced by narrowing the search criteria.

 Add to Basket

Enter the number of any titles required in the returned list quantity boxes and press 'Return' or click the 'Add' button at the bottom of the page to add them all to the shopping basket.

 3. Ordering

 Quick Order Entry

Use the Quick Order Entry search if you know the ISBN of the book/tape/DVD you would like to order.

Enter (or scan in) the ISBNs you require and the quantities into the list boxes

*Tip: To delete/clear lines, double-click inside the quantity box and enter zero

After entering your list, click the "Review Order" button to verify the availability, price, and title information

(note: an error message will be returned if items are 'Out of Print' or not available)

When you are satisfied with the results, click the "Add to basket" button, to add the items to your shopping basket.

 Search and Order

Search for the items you require using the search or advanced search facility.   

Enter the number of any titles required in the returned list quantity boxes and press 'Return' or click the 'Add' button at the bottom of the page to add them all to the shopping basket.

 Prices/Discounts

 Shopping Basket

Select the quantities of each item you require, enter into the "Qty" box and click the “Continue Shopping” button to add further items to your basket. There is a 'reference' entry field on each title line in the basket for you own use, this reference will be carried through our system on to your order confirmation.

When you've completed your order, click the "Go to Checkout" button.

You will be taken to the 'Delivery Details' page, ensure the delivery address details are correct and select the payment method you wish to use.

Orders may be placed by selecting the 'credit account' payment method option (delivery details page) , and entering your Kent Book Company account code in the 'account number' field on the next page (order approval).

 For Credit/Debit Card Ordering only-

For payment by credit or debit card (Visa, Mastercard, Amex, Solo, Switch), select the 'credit account' payment method (as above), then at checkout (Order Approval page below) leave the 'account number' field blank. After checkout and order confirmation please call us on 01622 717827 to agree the discounted price you will pay for your order and to let us have your credit/debit card details.

*Note: Credit Card payments are authorised manually by our staff, and will only be verified during a separate process (subsequent to automatic email notification of the order acknowledgement being sent). If there is any query with your credit card details or authorization, KBC will contact you by email or telephone without delay.

 Other Requirements

If you have any special requests or requirements for servicing, please use the 'Other Requirements' text box to enter these.

There is also a text 'Your Reference' field here for your own use on the order.

Click the “Confirm” button to continue.

 Order Approval

You will then be taken to a fully secure (SSL) 'Order Approval' page for final confirmation of any details and/or the ability to enter a separate billing address to the previously displayed delivery address.

Click the “Confirm” button to finally purchase your selection.

A confirmation page will be generated containing a clickable link to the KBC web order number that was just processed. You will also receive an email confirmation of your order sent to the email address that you specify in your web account details.

 Order Status

To review the status of your past or pending orders click on the “View your orders” button on the homepage.  You will then see a list of all your orders placed via the website. Click on the order number to view the status of a particular order.

4. Cancelling

If you want to cancel or change an order, please contact us on enquiries@kbc.eu.com or 01622 717827. You can cancel any item from your order if we have not yet begun to process it.

We will cancel titles reported as out of print or reprinting once your order is complete. Details will be included on the despatch note included in your consignment. Please let us know if you would like to re-order the title.

 5. Delivery

Books are despatched via our delivery van, courier or post and should reach you within 10 - 15 days of your order/visit. Urgent orders are subject to a fee dependent upon weight/urgency. If 80% of your order is available we will despatch to you within the 10 - 15 days timeframe. The remaining items will follow as soon as they are available. Regular reports will be sent to you regarding outstanding items progress.

Delivery Charges (per consignment) are as follows:

Web orders are free delivery in the UK; contact KBC for International rates by emailing KBC Enquiries

6. Returns

Kent Book Company will accept returns of books for exchange or refund, providing each is returned to us within 7 working days from the day after you receive the goods. You shall be responsible for the cost of returning goods for refund or exchange, except in cases of faulty, damaged or wrongly supplied goods. Returned goods must be unused and in the condition they were supplied including the original packaging where applicable. We cannot accept books which have been serviced.

Please return goods to us at:

Kent Book Company

Unit F2 Chaucer Business Park

Kemsing

Kent TN15 6PL

We recommend that you use registered post or recorded delivery when returning goods. We shall use reasonable efforts to replace damaged or defective goods but if replacement is not possible we will refund the full amount paid by you.

7. Back Orders

We look after your back orders by contacting publishers regularly to establish the status of your order and informing you of any changes.

8. Add a Review

Anyone who is a registered user of the website, can use the 'add a review' link on each bibliographic details page for any book.

Just click on the 'add a review' link and enter your name, email address, review text, and a rating from 1-5 stars.

Click 'Submit Review' and your review is sent to KBC's editorial team for evaluation.

Note- Teachers or Librarians can submit reviews on behalf of pupils by entering the *pupil's name* in the 'name' field on the review screen, and the registered user's email address in the 'email' field, this allows KBC to authorize the review for publication on the site.

As reviews are submitted, KBC will receive them, process and authorise them and publish them. A selection of reviews are also chosen for highlighting via the 'featured reviews' link/page, accessible from all pages via the left hand side navigation links.

9. Security

Kbc.eu.com maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

10. Contact Us

For enquiries regarding an existing order please email us on enquiries@kbc.eu.com

For more information contact :